CUSTOMER SERVICE

Our primary aim with this section is to provide a short and clear guide to our services to give you complete confidence before and after purchasing our products.
 

We want to be as transparent as possible so if there is anything you are looking for but cannot find please get in touch with us directly and we’ll come back to you swiftly. You can email us at info@arsante.com.
 

SHIPPING & DELIVERY
 

Domestic Shipping:
 

All Arsante bags are delivered with UPS and are shipped worldwide free of charge within 24 hours. 
 

International Shipping:
 

International shipping is free for all customers and orders will be dispatched on the same day. We use DHL for all international orders.

 

RETURNS & EXCHANGES
 

Return Policy:
 

You may return any Arsante of Sweden item for a full refund within 30 days of the date you receive your order, provided the product is not used or worn in any way. We arrange and pay for the return shipping costs and use DHL for these services.
 

At our sole discretion, Arsante of Sweden reserves the right to refuse the return or exchange of any merchandise that does not meet the requirements set forth under the terms and conditions.


 

Return/Exchange Instructions:
 

Please securely pack merchandise to be returned or exchanged in its original shipping box and packing materials. Contact us at info@arsante.com and we’ll provide further detail.
 

Refunds will be processed within 5 working days of the goods being received and checked.

 

PRODUCT CARE
 

Your Arsante of Sweden bag is crafted from full-grain leather and solid brass hardware. Follow these simple care instructions to ensure a lifetime of enjoyment and adventure with your bag
 

Leather:
 

First remove any dirt or dust from the leather with a cloth, if necessary very lightly dampened. Allow to dry naturally if the cloth is damp. Finally Rub in a good quality leather cream and buff with a clean, soft cloth.
 

Brass hardware:
 

First remove any dirt or dust with a cloth. Apply a good quality metal cream to the brass and buff.
 

REPAIRS
 

All our products are made by hand in the Nordics by experienced artisans, and the closest attention to detail and quality control is implemented.
 

They are built to last and have been tested rigorously to ensure that happens.
 

In the rare occurrence that there is a manufacturing defect throughout the years of use, please contact us and we will review then take swift action to resolve.

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